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Disney considering temperature checks as part of enhanced security when parks reopen

by Matt Roseboom

Disney Executive Chairman Bob Iger recently spoke with Barron’s about how the coronavirus (COVID-19) has affected their business, including what may need to be done when the parks reopen.

disney

In the edited online interview by Jack Hough, Iger mentions how they may need to add more inconveniences at the theme park security stations before entering the park, and that may include taking the temperatures of each guest. He said these enhanced restrictions may cause more guest inconvenience and may slow down the time to enter the park, but guests may insist on it in order to feel safe.

Here’s an exerpt from the interview:

One of the things that we’re discussing already is that in order to return to some semblance of normal, people will have to feel comfortable that they’re safe. Some of that could come in the form ultimately of a vaccine, but in the absence of that it could come from basically, more scrutiny, more restrictions. Just as we now do bag checks for everybody that goes into our parks, it could be that at some point we add a component of that that takes people’s temperatures, as a for-instance. …

So we’ve asked ourselves the question, let’s prepare for a world where our customers demand that we scrutinize everybody. Even if it creates a little bit of hardship, like it takes a little bit longer for people to get in. Just as the case after 9/11 where people ultimately lived with the notion that in order for them to enter a building, if you’re in an office building you have to show a picture ID or get your picture taken and be screened. 

Barron’s

Stopping guests from coming into the theme parks with a fever is only one part of the problem, as some people are said to be carriers and can spread the virus without showing any symptoms. As Iger mentioned, things won’t be back to “normal” in the parks until a vaccine is widely available, tests can be done for virus carriers, or those who have already had it can prove they are immune.

In the interview, Iger also talks about how the virus is affecting the mood at Disney, their films, Disney+, and other challenges. You can read the full interview here at Barrons.com.

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3 comments

Kris R April 9, 2020 - 8:00 pm

I understand it’s just a thought right now but I think it’s a bad one. Will they check temperatures before guests get on the Magical Express? Before check in? At Disney Springs? What if someone is coughing and sneezing but doesn’t have a fever? What if one member of a group has a fever? My point is that you will cause delays, miss a lot of potential carriers and then where will you send the guests that are running a fever? Will they ban a guest with a fever from the parks (or all Disney property) for a specific duration? Give them refunds for all vacation expenses? There are numerous practical, hospitality, logistical and even legal (HIPAA) concerns here. I even heard they are considering requiring all guests to wear face masks (that will make the flash photography bans look easy to implement). I think they need to just wait until the panic has largely subsided to reopen or be prepared for a lot of very frustrated guests.

Reply
Matt Brewster April 10, 2020 - 5:11 pm

Your link to Barron’s works, but to the wrong article!

Reply
Matt Roseboom April 10, 2020 - 5:23 pm

Thanks. We fixed it.

Reply

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