Disney Skyliner guests stuck three hours after gondolas bump – no injuries

The Walt Disney World Skyliner transportation system line from Epcot to Disney’s Caribbean Beach Resort stopped Saturday night, stranding some guests for as long as three hours. There were no injuries.

UPDATE – 10/14/19: The Disney Skyliner will resume normal operation today, Oct. 14, with modified operating hours on Oct. 16-18.

UPDATE – 10/07/19: We have received another statement from a Walt Disney World spokesperson regarding the incident:

“We have a team diligently looking into the cause of the malfunction on the Epcot line of the Disney Skyliner.  We have been in contact with the guests, many of whom were on the Skyliner for more than three hours until we were able to restart the system. We express our sincere apologies for the inconvenience and continue to work with each guest individually.”

A Walt Disney World spokesperson told us, “Two gondolas bumped each other due to a delay. No guests were involved. The Skyliner has resumed operation.”

After a couple of hours being stopped, some guests were evacuated via a ladder, before they got the line moving again, as seen in this video posted to Twitter:

This video appears to show the gondolas that hit each other.

WFTV reporter Cierra Putman was one of the guests stuck on the Skyliner. She reported on what Disney was telling and giving guests as they exited the ride.

The Disney Skyliner officially opened one week ago. We have a full report below on the latest episode of “The Attractions Show”:

Does this make you less likely to ride the Skyliner? Give us your thoughts below.

UPDATE: Oct. 6, 10:30 a.m. –Disney has sent us another statement about the current operation of the Skyliner: “The Skyliner will be closed while we look into the details surrounding this downtime. We apologize for this situation, and we are working with each guest individually regarding impacts to their visit with us.”
We will update again when they resume operation.


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  1. I was originally unsure if I was going to ride it, now I know. Not getting on it until it has been incident free for at least a year.

    1. Your choice Its, but even if it is incident free for a year, it (and any other transportation system or ride) can still breakdown anytime. Frozen breaks down all of the time. It will never go an entire year without a breakdown (nor will any of the rides or monorail). Disney will improve their evacuation procedures (number of responders and amount of time to evacuate people). That’s a guarantee! Looking forward to riding the Skyliner next year!