Hilton announces new CleanStay program to keep guests cleaner and safer

by Attractions Magazine Staff

Hilton has announced a program to deliver a new industry standard of cleanliness and disinfection in Hilton properties around the world called CleanStay.


This program will be a collaboration between Hilton and RB, maker of Lysol and Dettol, and will consult with Mayo Clinic to develop elevated processes and team member training to help guests enjoy an even cleaner and safer stay.

Hilton CleanStay with Lysol protection, as the program will be called in North America, will include RB’s approach to cleaning practices and product offerings, with Mayo Clinic’s Infection Protection and Control team will advise and assist in enhancing Hilton’s cleaning and disinfection protocols.

“Our first priority has always been the safety of our guests and team members,” said Christopher J. Nassetta, president and CEO of Hilton. “Hilton CleanStay builds on the best practices and protocols we’ve developed over the last several months, allowing our guests to rest easy with us and focus on enjoying the unforgettable experiences we have to offer — while protecting our team members who are on the front lines of hospitality.”


While the full details for the program are still in development, standards under consideration include:

  • Hilton CleanStay Room Seal – Add an extra measure of assurance by placing a room seal on the doors to indicate to guests that their room has not been accessed since being thoroughly cleaned.
  • 10 High-Touch, Deep Clean Areas – Extra disinfection of the most frequently touched guest room areas — light switches, door handles, TV remotes, thermostats, and more.
  • De-clutter Paper Amenities – Remove pen, paper, and guest directory; supplement with digital or available upon request.
  • Focus on Fitness Centers – Improved guidelines for disinfecting the hotel Fitness Center, possibly closing for cleaning multiple times daily and limiting the number of guests allowed in at one time.
  • Clean and Clean Again – Increase the frequency of cleaning public areas.
  • Guest-Accessible Disinfecting Wipes – Provide stations at primary entrances and key high traffic areas, for instance, a station to allow guests to wipe the elevator button before pressing.
  • Contactless Check-In – Hilton will double-down on its award-winning Digital Key technology for guests who desire to have a contactless arrival experience. Guests can check-in, choose their room, access their room with a digital room key, and check-out using their mobile devices through the Hilton Honors mobile app at participating hotels. Hilton will continue to expand its Digital Key capabilities to common doors and access points throughout the hotels.
  • Innovative Disinfection Technologies – Hilton is exploring the addition of new technologies, like electrostatic sprayers — which use an electrostatically charged disinfecting mist — and ultraviolet light to sanitize surfaces and objects.

Throughout this new cleaning process, hotel team members will be given personal protective equipment and enhanced training designed to protect their well-being while continuing to offer guest service.

To learn more about Hilton, visit Hilton.com.


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