Hilton, American Express to donate up to 1 million rooms to frontline medical professionals

Hilton and American Express have announced that they will donate up to 1 million hotel room nights across the U.S. to frontline medical professionals during the global health crisis.


Starting next week, rooms will be made available for free to doctors, nurses, EMTs, paramedics and other frontline medical staff who need a place to sleep, recharge, or isolate from their families through the end of May.

Hilton is working initially with 10 associations who represent more than 1 million healthcare workers to provide access to this program, which will help support those who would otherwise have to spend their own money on accommodations.

“During this crisis, we have seen so many examples of medical professionals working in the most challenging circumstances, sacrificing their own needs for the greater good. They truly are heroes,” said Christopher J. Nassetta, president and CEO of Hilton. “We are honored to extend our Hilton hospitality to them during this difficult time.”

American Express is investing alongside Hilton in the donation of the hotel rooms, which will be provided at or below cost by Hilton’s independent owners and franchisees.

“Our medical workers who are courageously and selflessly serving on the frontlines in the coronavirus crisis represent the best of who we are,” said Stephen J. Squeri, chairman and CEO of American Express. “We’re honored to support this initiative with our longtime partner, Hilton, to provide the heroes in our communities a place to rest, recharge, and help keep their loved ones safe during this time.”

Rooms will be available across the many Hilton brands, including Hampton by Hilton, Hilton Garden Inn, DoubleTree by Hilton, and more. Hotels will be staffed by employees who have received additional training on relevant health and safety measures to protect their own and others’ well-being.

Hotel rooms and common areas will continue to be sanitized using industrial-grade cleaners and updated cleaning protocols. In some high-demand areas, room availability may be limited.

The following orgainzations will provide their networks with more information about booking rooms through this program, which is currently planned to cover stays from April 13 – May 31:

  • American Association of Critical Care Nurses
  • American College of Emergency Physicians
  • American Hospital Association
  • American Nurses Association
  • Emergency Medicine Residents’ Association
  • Emergency Nurses Association
  • National Association of Emergency Medical Technicians
  • Society of Critical Care Medicine
  • Society of Emergency Medicine Physician Assistants
  • Society of Hospital Medicine

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