Universal Orlando Resort will officially reopen to guests on June 5, after being closed since March 16 due to COVID-19.
This official announcement comes straight from Universal Orlando, who submitted their plan for reopening yesterday to the Orange County Economic Recovery Task Force, which was then submitted to Mayor Jerry Demings for endorsement, and then on to Governor Ron DeSantis for final approval.
This reopening includes Universal Studios Florida, Universal’s Islands of Adventure, and Universal’s Volcano Bay. There will be new health, safety, and hygiene procedures in place at the parks when they reopen, based on guidelines from the Centers for Disease Control and Prevention (CDC) and health officials. Universal CityWalk Orlando reopened to guests on May 14.
Attendance during this reopening period will be carefully managed and controlled. Universal will soon schedule team members to return for training on its new procedures.
On June 1-2, Universal Orlando will conduct a team member preview so these new procedures can be practiced and refined. On June 3-4, a limited number of guests will be invited as the resort prepares for its phased opening. On June 5, the parks will reopen to the public, with Universal continuing to manage daily attendance.
Annual Passholders will be among the first to revisit Universal Orlando Resort before it reopens to the public on June 5, with special passholder experiences to be announced soon.
The new health and safety procedures in place will cover every aspect of a guest’s visit:
- How they arrive
- How they interact with other guests
- How they experience attractions, ride and shows
- How they have meals
“We want to invite guests back to our theme parks in a cautious and thoughtful way,” said Tom Williams, chairman and CEO for Universal Parks & Resorts. “We have put new health and safety procedures in place for both our team members and guests. And we have worked hard to make sure our guests can enjoy their time with family and friends. Doing this the right way will take all of us—and we need everyone’s help. Guests should follow our guidelines and continue to follow the recommendations of the CDC and health officials.”
The new procedures will cover three areas: screening, spacing, and sanitization. The measures that will apply to both guests and team members include:
- Guests and team members are required to wear face coverings and observe social distancing guidelines
- Theme park guests and all Universal team members are required to have temperature checks before coming on-site; those with temperatures of 100.4 degrees Fahrenheit or greater will not be allowed to enter
Guests will have their temperatures taken in a screening area inside the parking structure before getting to the security checkpoint.
Per CDC guidelines, children under the age of 2 are not required to wear a mask. If you have a disability that prevents you from wearing a face covering, you will be referred to Guest Services to discuss forms of accommodation. If you don’t have a face covering, they will be available to purchase at a merchandise cart in the screening area at CityWalk in one size only. Themed face coverings will be available for purchase in the weeks to come.
Guests will be asked to wear their face coverings at all times except for when eating.
In addition to the face masks and temperature screenings, guests can expect the following operational changes when visiting Universal Orlando:
- Staggered parking
- Managed and reduced daily park attendance
- Managed and reduced attraction ridership, show attendance and restaurant seating (Some areas and events may remain closed for the time being)
- Increased cleaning and disinfection of food locations, ride vehicles, restrooms, and other frequent “touchpoints” that go beyond Universal’s already-in-place cleaning procedures
- Social distancing practices at all locations throughout the parks, within attractions and queues, and at restaurants
- Use of virtual lines at select attractions
- Cashless payments and “no-touch” policies where possible
- All dining menus will be converted to single-use
- Mobile food & drink ordering will be available for select venues in the parks and at Universal CityWalk through the official resort app
- Guests will be required to use hand sanitizer before boarding ride vehicles
- Team members will individually hand out 3-D glasses instead of guests having to pick them up themselves
Reopening plans for Universal Orlando’s resort hotels are being finalized, with details to be shared soon.
Here are the hours of operation for Universal Orlando Resort during this period, which are subject to change:
- Universal Studios Florida: 9 a.m. – 6 p.m.
- Universal’s Islands of Adventure: 9 a.m. – 6 p.m.
- Universal’s Volcano Bay: 10 a.m. – 5 p.m.
- Universal CityWalk Orlando: 8 a.m. – 10 p.m.
All Universal guests are urged to follow CDC guidelines and conduct their own temperature checks before visiting. Guests should evaluate their own risk before heading to the parks, and Universal recommends that older adults or individuals at high-risk with serious underlying medical conditions not visit. Any interaction with the general public poses an elevated risk of being exposed to COVID-19, and Universal cannot guarantee that guests will not be exposed during their visit.
To learn more about Universal Orlando’s policies during this initial reopening period, click here.