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Universal Orlando CityWalk re-opens with new safety procedures

by Tharin White

Today, for the first time since March 17, Universal CityWalk in Orlando opened up for guests. The shopping district of the Universal Orlando Resort open with limited food and merchandise options. We went, while following social distancing, to see what safety measures were put in place.

Universal has decided that, for now, they will open CityWalk from 4 – 10 p.m. daily. There is currently a select set of venues open and Universal is offering free parking in their main structures. Currently, valet parking is not an option.

Guests are also asked to begin wearing masks upon exiting their cars. Guests are supposed to wear masks everywhere except when dining.

Free hand sanitizer was offered right after this checkpoint.

Upon parking, guests are directed to the first checkpoint, a temperature screening. This screening is aimed at guest’s foreheads and does not touch them. Guests must have a temperature of or below 100.4 degrees Fahrenheit to continue on. If they pass, guests can continue to the standard security checks. When we arrived, a security team member was directing guests to different security points to distance parties.

We arrived right at opening at 4 p.m. Universal had performers wearing masks while playing music for guests. There were also team members stationed around to help direct guests to the currently open venues.

Even though only a few places were open, guests were allowed to walk around the entirety of CityWalk. Today, the first day of re-opening, there were five food locations open, three shopping venues and putt-putt golf. Many guests that we saw were walking around, sitting on benches and enjoying the Florida sun.

At one of the merchandise locations, the Universal Studios Store, there was a queue where guests were asked to keep distant. This line had about a three minute wait to enter.

For complete clarity in reporting, I wanted to show the queue from a different angle just a few minutes before. I do so to help you understand the true distance of guests.

Once inside, guests were allowed to free-roam the store. When ready to checkout, the queue had the above distance reminders.

Since we touched these items we also bought them.

At the checkout location of the Universal Studios Store was a place to get hand sanitizer and a face mask. The hand sanitizer with Universal branding was $3. The face masks were available in green camouflage or pink tie die and had no Universal branding. The face masks were sold for $6.

As expected, Voodoo Doughnut was one of the most popular locations. Along with having a remade queue to allow extra room, guests can now order Voodoo via the Universal Orlando app. The Red Oven Pizza Bakery also offers mobile ordering.

The process on the app is quite simple for the CityWalk mobile order locations. Simply pick your eatery, add items, add your credit card and contact information and checkout. And, for those wondering, they do offer speciality items like the Vegan Voodoo Doll on the app. The application will notify you when it is time to pickup your food at a dedicated mobile order location.

Jimmy Buffett’s Margaritaville was also open and offered outdoor dining. Here, guests were allowed to take off their masks. By 4:40 p.m., less than an hour after CityWalk opened, they had a two and a half hour wait to get a seat.

Guests could also go into the Margaritaville store through specific entrances. The store was laid out so it encouraged a one-way flow of traffic. Guests were not forced to walk a certain path, but having the exit on the far opposite side of the store helped.

We saw rumors that the Starbucks had opened, but confirmed it was closed today. But we heard that it should be re-opening soon.

Universal welcomed back guests today with smiling team members (well at least it looked like they were smiling under their masks). We were thanked numerous times for being patient and courteous to others. Overall it was a pretty pleasant experience for the circumstances Universal was given.

In my personal opinion, (my opinion does not necessarily reflect Attractions Magazine or its other reporters), I think Universal did a great job today. We arrived right at 4 p.m. and got in easily. We noticed ample markings about safety and the guests were actually very compliant. I never felt rushed in a store and all food handing was done with extreme care. While certainly it only takes one bad set of guests to ruin something good, from my perspective, I saw a shimmer of hope at Universal CityWalk.

Universal CityWalk Reopens with Limited Operations at Universal Orlando Resort

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3 comments

Ronnie watkins May 15, 2020 - 6:17 pm

Looks like we need to open more up but so good so far.

Reply
Kristi May 16, 2020 - 1:41 pm

I am confused…they say covid19 is aerosoled and then they say it isn’t and now is again?? . Don’t we need to have a definitive answer on that before enforcing health practices? Because if it can only be spread through touch contact and moisture droplets from sneezing and coughing, why in the world would drummers on a second story balcony, above everyone, in fresh air and sunshine and more than 6 feet apart need masks? When inside and close to one another, yes, but they want you to wear in the parking lot with no one near you? Isn’t that getting over into a poor health practices? I mean we need oxygen and to not be continually breathing our own carbon dioxide. And do these type masks do anything considering the particle sizes of covid19? Isn’t that why they told us we need N95 masks? What I see in the picture are NOT N95 to my knowledge. Because there is no consensus on what is fact, I will just wait until this all passes and we don’t have to worry anymore. Even if that takes a couple of years.

Reply
Dana Temple May 18, 2020 - 10:05 am

It was encouraging to see City Walk open even if it is just a partial open. It is also good to see guests trying to follow the rules and keep it a safe AND pleasant experience. Let’s hope this is just the start of more of the same. We’re still a long way from getting the parks open, but that too will happen as long as we are all careful and can get this disease behind us.

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