Universal Orlando announces reopening of select resort hotels

Universal Orlando has announced that some of its resort hotels will begin to reopen to guests on June 2, 2020.

The reopening of these hotels will be phased and include a variety of new and enhanced health and safety procedures.

The phased reopening of the hotels will include:

  • Hard Rock Hotel at Universal Orlando
  • Loews Royal Pacific Resort
  • Loews Sapphire Falls Resort
  • Universal’s Cabana Bay Beach Resort
  • Universal’s Aventura Hotel
  • Universal’s Endless Summer Resort – Surfside Inn and Suites

Guests staying at these hotels will be able to visit the theme parks on June 3-4, before the official public reopening on June 5.

Reopening plans for Loews Portofino Bay Hotel and Universal’s Endless Summer Resort – Dockside Inn and Suites will be announced at a later time. Guests who have booked reservations at these two hotels through Universal Orlando or Universal Parks & Resorts Vacations will be contacted to modify their reservation if it has been affected.

Enhancements to make the hotels’ reopening safe for guests and team members include:

  • Required face coverings in public areas for guests and team members
  • Temperature checks required upon arrival for team members and vendors; those with temperatures of 100.4 degrees or greater will not be allowed to work
  • Temperature checks required for guests upon arrival; anyone with a temperature for 100.4 degrees or higher will require medical clearance in order to enter the hotel
  • Guests will be asked to self-screen for COVID-19 symptoms and comply with quarantine orders prior to arrival
  • Hand sanitizer stations in public areas and elevator landings
  • Enhanced cleaning of guest rooms, meeting rooms, and public areas with an EPA-approved cleaner and disinfectant
  • Frequent cleaning of high-touch areas such as telephones, remote controls, door handles, light switches, elevators, and table tops, among others
  • Food & Beverage outlet capacities will be limited based on the latest recommendations and guidelines
  • Social distancing signs and reminders of social distancing requirements will be on display in high-traffic areas
  • Several contactless experiences will be implemented for guests, including hotel-texting services, express checkout, and contactless room deliveries

To book a stay at a Universal Orlando Resort hotel, click here. To learn more about Universal Orlando’s policies during this time of reopening, click here.


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