Universal Orlando has announced that some of its resort hotels will begin to reopen to guests on June 2, 2020.
The reopening of these hotels will be phased and include a variety of new and enhanced health and safety procedures.
The phased reopening of the hotels will include:
- Hard Rock Hotel at Universal Orlando
- Loews Royal Pacific Resort
- Loews Sapphire Falls Resort
- Universal’s Cabana Bay Beach Resort
- Universal’s Aventura Hotel
- Universal’s Endless Summer Resort – Surfside Inn and Suites
Guests staying at these hotels will be able to visit the theme parks on June 3-4, before the official public reopening on June 5.
Reopening plans for Loews Portofino Bay Hotel and Universal’s Endless Summer Resort – Dockside Inn and Suites will be announced at a later time. Guests who have booked reservations at these two hotels through Universal Orlando or Universal Parks & Resorts Vacations will be contacted to modify their reservation if it has been affected.
Enhancements to make the hotels’ reopening safe for guests and team members include:
- Required face coverings in public areas for guests and team members
- Temperature checks required upon arrival for team members and vendors; those with temperatures of 100.4 degrees or greater will not be allowed to work
- Temperature checks required for guests upon arrival; anyone with a temperature for 100.4 degrees or higher will require medical clearance in order to enter the hotel
- Guests will be asked to self-screen for COVID-19 symptoms and comply with quarantine orders prior to arrival
- Hand sanitizer stations in public areas and elevator landings
- Enhanced cleaning of guest rooms, meeting rooms, and public areas with an EPA-approved cleaner and disinfectant
- Frequent cleaning of high-touch areas such as telephones, remote controls, door handles, light switches, elevators, and table tops, among others
- Food & Beverage outlet capacities will be limited based on the latest recommendations and guidelines
- Social distancing signs and reminders of social distancing requirements will be on display in high-traffic areas
- Several contactless experiences will be implemented for guests, including hotel-texting services, express checkout, and contactless room deliveries