Disney cast members recognized as mobile app cast compliments hit one million
Disney is known for high customer service and cast members going “above and beyond,” so while they regularly get emails, phone calls, letters, and social posts praising cast members, Disney recently hit a new milestone: one million mobile app compliments.
Less than two years ago, the My Disney Experience and Disneyland apps, added a feature that allowed guests to leave compliments about specific experiences and/or cast members, and since then, over a million mobile app compliments have been recorded. To celebrate this accomplishment, Disney recognized some of the cast members who helped make that magic happen at Walt Disney World and Disneyland.
“Being recognized for doing a great job gives me a heartwarming feeling,” said Remington Davis, a security host at the Disneyland Resort. “When you enjoy what you do, it’s not work, and it makes me happy to know that I am bringing joy to someone’s day. I like to greet guests with a smile, give them a high-five and welcome them to the resort.”
At Walt Disney World Resort, Willie Jackson was recognized for capturing magical moments as a Disney PhotoPass photographer at Disney’s Hollywood Studios.
“I love Disney and every day at work is so much fun, especially when you get to create new memories for the guests and have them pose in silly ways or for Magic Shots,” Willie said.
How to leave a compliment for a Disney cast member
For generations families have experienced the magic of Disney at the theme parks. While the movies, rides, and festivals entice people from around the world to visit Florida and Southern California every year, it’s the cast members that truly bring that magic to life.
If you recently had an amazing experience with a cast member, you can let them know. Just log onto the app for the resort where you had your experience, navigate to the bottom of the menu screen and select “Cast Compliment,” or search “Cast Compliment” in the search bar. You also have the option to add the cast member’s first name and hometown. To send a compliment,
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I love that they’ve made it easier – sometimes I don’t want to wait in line at Town Hall, and I never really knew where to give compliments for the resorts.
My issue is that there’s no “other” or way to leave details. The options are pretty restrictive both for locations and for details. For example my friend had splurged for a Polar Patio at Blizzard Beach and we loved our attendant. We tried to leave a comment at Guest Services but they said to use the app. In the app, Polar Patio wasn’t an option, and you had to pick something, so I think we picked dining since she picked up our food? Would have liked to be able to say more about what made her stand out.