Disneyland Paris shares coronavirus update, remains open to guests

by Brittani Tuttle

Disneyland Paris has issued a statement regarding park operations amid the ongoing outbreak of the coronavirus (COVID-19).


UPDATE – 03/12/19, 8:46 p.m. EST: Disney has officially announced that Disneyland Paris will close this Sunday, March 15, and remain closed through the end of the month. Resort hotels and Disney Village will remain open.

At this time, Disneyland Paris remains open and is still welcoming guests. Read the rest of their statement below:

We are in regular contact with the French authorities, and based on their direction, we have temporarily amended some experiences and operations through April 15, 2020.

To give guests and consumers the greatest flexibility, we have made temporary adjustments to our booking and cancellation policies for leisure stays.

As always, our focus is on the health and well-being of our cast members, guests and the larger community.

We are continuing to monitor this situation as it continues to evolve and to implement preventative measures in line with health authorities and our medical teams.

Disneyland Paris

The temporary changes to the park’s experiences and operations include:

  • Queue line capacities adjusted to comply with the latest government requirements
  • Indoor and outdoor theaters have adjusted their capacities to comply with government requirements
  • Parades and shows presented outside are temporarily suspended.
    • This includes Frozen 2: An Enchanting Journey; Disney Stars on Parade; Princess Promenade; Disney Illuminations; First Order Recruitment; First Order March; The Imperial March; Legends of a Galaxy Far, Far Away; Star Wars: A Galactic Celebration; and Disney Studio 1 musical orchestra
  • All restaurants remain open, but the capacity of Café Hyperion in Discoveryland and Au Chalet de la Marionette in Fantasyland have been adjusted to comply with government requirements
    • In addition, Billy Bob’s Country Western Saloon at Disney Village has temporarily closed its dance floor
  • All shops remain open, though the capacity of World of Disney has been adjusted to comply with government requirements
  • The capacity of the Disney Studio 1 building has also been adjusted

Disneyland Paris has also temporarily adjusted their booking and cancellation policies. These changes include:

  • Waiving of all modification and cancellation fees for arrivals through June 1, 2020 until April 15 if guests wish to postpone their date of arrival until Oct. 15, 2020
    • Any adjustments to the resort’s cancellation and modification policies for arrival dates after June 1 will be determined at a later time
  • All new reservations made through April 15, 2020 will benefit from free cancellation for arrivals before Oct. 15, 2020, excluding transportation

These policies can be modified at any time without notice, so be sure to keep checking back if you have a trip planned.

In addition to all of these changes, medical doctors for Disneyland Paris, Dr. Cyril Warmberg and Dr. Nicolas Duport, have shared details on the park’s efforts to keep guests and cast members safe and healthy.

We are carefully monitoring this evolving situation and continue to be in regular contact with local health authorities about the matter and implement preventive measures in line with their recommendations. For example, we have increased the frequency of cleaning and disinfection in high guest contact areas and added hand sanitizer in our parks, hotels, back of house locations, and offices.

Dr. Cyril Warmberg and Dr. Nicolas Duport, medical doctors for Disneyland Paris

Safety protocols currently in place at Disneyland Paris include:

  • Training for cast members, with ongoing reinforcement on a regular basis
  • Defined cycles for frequent cleaning and disinfection of targeted areas
  • Easy access to handwashing facilities and hand sanitizers
  • Quick response to spills, trash and other situations
  • End of day sanitation procedures for restroom, kitchen, and other facilities

In addition, the resort’s onsite health teams and leaders are communicating with cast members about illness prevention, including health authorities’ recommendations of everyday preventative actions like:

  • Staying home and wearing a mask when sick (upon medical prescription)
  • Washing hands often with soap and water for at least 20 seconds (or use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available)
  • Following proper respiratory cough etiquette (i.e. cough or sneeze into your upper sleeve or tissue, not your hands)
  • Avoiding close contact with people who are sick
  • Avoiding touching your eyes, nose, and mouth with unwashed hands
  • Refraining from shaking hands and hugging or kissing when meeting someone

Stay tuned for more updates on the theme parks regarding the spread of the coronavirus as this situation continues.


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