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World of Disney to reopen at Disney Springs May 27; guest safety rules released for May 20 opening

by Attractions Magazine Staff

Disney Springs has announced that some Disney-owned shops and restaurants will begin to reopen on May 27, along with new guest safety rules for their upcoming May 20 reopening.

disney springs
Disney Springs is the shopping, dining and entertainment district of Walt Disney World Resort in Lake Buena Vista, Fla. (Disney)

UPDATE – 05/19/20: Disney has released a list of locations that will be open at Disney Springs on May 20:

  • 4 Rivers Cantina Barbacoa Food Truck
  • Anthropologie
  • The Art Corner by Artistic Talent Group
  • Basin
  • Blaze Fast-Fire’d Pizza
  • The Boathouse
  • Chapel Hats
  • Chicken Guy!
  • Columbia Sportswear
  • Crystal Arts by Arribas Brothers
  • Earl of Sandwich
  • Edward Beiner Purveyor of Fine Eyewear
  • Erin McKenna’s Bakery NYC
  • Free People
  • Frontera Cocina
  • Happy Hound
  • Joffrey’s Coffee & Tea Company
  • Lucky Brand
  • Luxury of Time by Diamonds International
  • Pandora Jewelry
  • Paradiso 37 Entertainment
  • Pelé Soccer
  • Planet Hollywood
  • The Polite Pig
  • Pop Gallery
  • Ron Jon Surf Shop
  • Royally Yours by Arribas Brothers
  • Sanuk
  • Savannah Bee Company
  • Sosa Family Cigars
  • STK Orlando
  • Sugarboo & Co.
  • Sunshine Churros at Disney Springs Marketplace
  • Sunshine Churros at Disney Springs West Side
  • T-Rex
  • Ugg
  • Uniqlo
  • Uno de 50
  • Volcom
  • Vera Bradley
  • Woflgang Puck Bar & Grill
  • Wine Bar George – A Restaurant & Bar
  • YeSake Kiosk
  • Zara

The Disney-owned locations that will reopen on May 27 are:

  • World of Disney
  • D-Luxe Burger (mobile order)
  • Marketplace Co-Op

As everyone prepares to return to Disney Springs, there are six new protocols in place that you need to know before arriving:

Guest Parking and Entrances

During this initial reopening phase, guests will self-park in the Orange and Lime garages; all surface parking lots will be closed. There will also be reduced guest entryways to the Orange and Lime garages, the Hotel Plaza Boulevard Pedestrian Bridge, and the rideshare area. Guest access to Disney Springs from the Grapefruit garage will be restricted.

Temperature Screening

All guests are required to undergo temperature screenings upon arrival at Disney Springs. A touchless thermometer will be used for guest temperature screenings.

  • Guest Screening: During this initial period, guests will undergo temperature screening in the following locations: the second-floor exits of Orange and Lime parking garages and the Marketplace Entrance (to serve guests from the Hotel Plaza Boulevard Pedestrian Bridge and the rideshare drop-off lot). Anyone who has a temperature of 100.4°F or above will be directed to an additional location for screening and assistance. Those with temperatures above 100.4° F will not be allowed to enter, and those in their party will not be allowed to enter either.
  • Employee Screening: Cast members and operating participant employees will be required to complete a health screening and temperature check at home, prior to coming to work.

At this time, there will be no bag check for guests prior to entry to Disney Springs.

Limited Contact

Some temporary protocols have been put in place to help keep guests and cast members safe during this time, including:

  • Face Coverings: All guests ages 3 and older, cast members and operating participant employees are required to wear an appropriate face covering (face mask). Guests must bring their own and wear them at all times, except when dining. Disposable masks may be available, but those without masks will not be allowed to enter Disney Springs.
  • Physical Barriers: Physical barriers have been added in select places where it is difficult to maintain strict physical distancing guidelines. You might seen them in areas around cash registers or at Guest Relations.
  • Cashless Transactions: It is recommended that all guests use cashless or contactless payment options, like credit cards, debit cards, Disney Gift Cards, Disney Rewards Redemption Cards, and mobile wallets like Apple Pay, Google Pay, and Samsung Pay.

Physical Distancing and Capacity Measures

To implement physical distancing guidelines based on recommendations from health authorities and government officials, the number of guests and cast members in a location at any given time will be limited.

Other measures to manage capacity include:

  • Signage: Directional signage has been installed to help guests responsibly move through Disney Springs. In addition, ground markings will help with social distancing when queuing is needed at a location.
  • Training: Some cast members will be trained to engage with guests and promote social distancing in common areas and queues.

Cleanliness and Sanitization

Disney Springs has increased cleaning and disinfection in high-traffic areas like public elevators and escalators, handrails, benches, tables, handles, and restrooms. Disney Springs will also open with hand sanitizer and hand-washing locations for guests to use while visiting.

Cast Training

Disney Springs will continue to provide new training and reinforcement for cast members and operating participant employees through this phased reopening period.


disney springs

To learn more about Disney Springs’ phased reopening, as well as check out an FAQ, click here. Watch a video about what you should know before you go to Disney Springs below:

Disney Springs Reopens at Walt Disney World

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